Legal rules for account access
Our Legal notice explains when you may access the account and which checks apply before account access is completed. Eligibility depends on local law, and we may ask you to confirm phone details or clarify a wallet record before we can act on an account request.
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DANA, OVO, GoPay and QRIS can appear as payment context when we trace a receipt or status, while bank transfer and virtual account records may require matching details. You should use accurate account data and contact us before changing information that affects verification. If a local
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rule prevents access, we will use the available account channel to explain the next policy step rather than promise an outcome we cannot support.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.